Adopting Feedback Loops to Enhance Performance in Construction Projects

Abstract

Affordable Housing Projects (AHP) in Kenya face persistent challenges, including scope creep, cost overruns, time delays, and inadequate community participation, which hinder their performance and sustainability. This study examines the adoption of feedback loops as a solution to enhance AHP performance by addressing these issues. Out of 80 survey respondents, 63 provided feedback (78.7%), and 7 out of 9 interview participants responded (77.8%), reflecting robust engagement. Performance metrics such as project scope, cost, time, and community participation were assessed, with community involvement identified as the most critical factor for success. Despite moderate cost overruns (6-10%) and time delays, minimal reworks (74.2%) were observed, emphasizing the need for improved resource management. The study reveals that integrating feedback loops significantly improves performance, particularly in managing scope, cost, and time. Activities such as sourcing case studies, creating visual diagrams, validating insights, and adopting feedback mechanisms at every project stage are instrumental. Feedback loops are most effectively implemented during construction for real-time adjustments, with the operations and maintenance phases benefiting from user feedback. A proposed framework prioritizes early community engagement, regular scope reviews, budget monitoring, and real-time progress tracking, fostering responsive project management and enhancing cost and time efficiency. While concerns about potential delays and resource wastage exist, the advantages—such as early problem identification, timely issue resolution, and stakeholder engagement—outweigh the drawbacks. Key recommendations include strengthening community engagement, providing training for project teams, utilizing technology for real-time feedback, and integrating feedback loops into risk management plans. This research contributes to the understanding of feedback loop adoption in construction, offering a practical model to improve the performance of Kenya’s affordable housing sector and ensuring more effective and sustainable project outcomes.