JOB SATISFACTION AND EMPLOYEE PERFORMANCE IN A RETAIL SUPERMARKET CHAIN IN FRANCISTOWN, BOTSWANA

Abstract

Getting the best out of an organisation’s employees is possible when the employees are
satisfied with their work situation since satisfied employees are likely to intensify
organisational commitment and performance. This study sought to explicate the impact
of job satisfaction on employee performance in a selected supermarket chain in
Northern Botswana and come up with recommendations that stimulate job satisfaction
among employees. The study adopted a positivist research philosophy, a survey design,
and a quantitative research approach whence data was collected using a selfadministered

questionnaire. Data was analysed using the Statistical Package for Social
Sciences (SPSS) producing statistical techniques such as correlation analysis, regression
analysis, and Analysis of Variance (ANOVA) among others. The research findings
revealed a positive correlation between job satisfaction (reward/pay, promotion, job
safety/ security, working conditions) and employee performance. It was concluded that
employees were generally not satisfied with the working conditions in the organisation.
A positive work environment did not exist in the selected organisation to boost employee
morale hence performance. The study identified gaps in job satisfaction and employee
performance in the selected organisation and suggested appropriate mechanisms for the
enhancement of job satisfaction which can add value to human resource practices in the
retail sector in Botswana. The discoveries of the study are essential as they empower the
management of the organisation to establish competencies that enhance employee
satisfaction thereby stimulating organisational productivity.
Key words: Job satisfaction; employee performance; employee motivation; retail
supermarket chain; Botswana