EFFECT OF PROCUREMENT GOVERNANCE ON SERVICE DELIVERY IN THE MINISTRIES, DEPARTMENTS AND AGENCIES IN KENYA

Mutisya Harley Kisyula; Stephen Ochieng Odock; Kate Litondo; Mary Kinoti

Mutisya Harley Kisyula
Stephen Ochieng Odock
Kate Litondo
Mary Kinoti

Abstract

The overall goal of the study was to establish the effect of procurement governance on service delivery in ministries, departments and agencies (MDAs) in Kenya. To fulfill this goal, a conceptual model was developed based on previously examined literature. A partial least squares structural equation modeling (PLS-SEM) model that corresponded to the conceptual model was also created. This study adopted a descriptive cross-sectional survey research design.To test the proposed relationship, a survey was done and data collected. This study’s population included all public procuring institutions in Kenya. A total of 157 questionnaires were issued.
PLS-SEM was used to evaluate the relationship proposed in the conceptual and SEM model of the study. A software with graphical user interface for variance-based structural equation modeling (SEM) using the partial least squares (PLS) path modeling method known as SmartPLS 3.3.3 software was used in the analysis. The objective of the study was to determine whether if indeed there was a relationship between procurement governance and service delivery. Results indicated that procurement governance has a positive and statistically
significant effect on service delivery. The study findings confirm that procurement governance is a very crucial factor that enhances service delivery. Therefore, in order to enhance service delivery, organizations should purposefully manage procurement governance in terms of value for money, integrity, equity, fairness, competition, accountability and transparency. Studying service delivery in public entities was limited to the fact that these entities utilize public funds to provide those services. Further research is critical to find out the characteristics of service delivery in the private sector. This will provide information about decision making variables in that environment. Procurement governance was restricted to processes. Further research is
necessary to analyse how organizational structure as a governance issue may affect service delivery. Decision making through the organogram can be tasking due to the bureaucratic nature of wide organizational structures.

Keywords: Procurement Governance, Service Delivery, PLS-SEM