INFLUENCE OF ISO 9001 STANDARDS ON QUALITY OF ACADEMIC PROGRAMMES IN UNIVERSITIES IN KENYA: A CASE OF BACHELOR OF EDUCATION PROGRAMME OF THE UNIVERSITY OF NAIROBI

Michael Mwareri Wangai; Justus O. Inyega; Mercy Mugambi; Jeremiah M. Kalai

Michael Mwareri Wangai University of Nairobi
Justus O. Inyega University of Nairobi
Mercy Mugambi University of Nairobi
Jeremiah M. Kalai University of Nairobi

Keywords: ISO 9001 Standards, Quality management system, Quality of academic programmes

Abstract

The study investigated the influence of ISO 9001 Standards on the quality of academic programmes in universities in Kenya; A case of Bachelor of Education programme in the University of Nairobi and premised on Deming's theory of quality management. A descriptive survey design was used targeting heads of academic units, lecturers and alumni. The analysis yielded both qualitative and quantitative data. The findings established that adopting ISO 9001 standards significantly influence the quality of academic programmes. The study recommends that universities maintain a Quality Management System and seek ISO certification to enhance their teaching and learning standards.