Prospects for Adult learner Digital Literacy and Utilisation of e-consumer services in Nairobi County, Kenya.

Abstract

Digital literacy  is seen as an avenue through which African countries can  accelerate their growth and development. The purpose of this study was to investigate how the digital literacy of adult learners in Nairobi County , Kenya affects their use of e-consumer services.  And the adequacy of digital literacy in adult learner programs that are run in the adult and community education centres. The study had two objectives: to find the relationship between the use of eservices and digital literacy of adult learners, and to find out adult learning centres effort in promoting digital literacy.  The study design was descriptive survey. The research was conducted among adult learners and instructors in selected adult education centres, administrators in Huduma Centre in Nairobi, and Adult Education Officers of Nairobi County. This study used questionnaires and interview schedules to collect data from 375 adult learners and 108 instructors the relationship between adult learner digital literacy and their use of e-consumer services.  The study found that the level of use of e-services by adult learners was tied to their digital literacy level. It was found that  digital literacy is not yet emphasised in adult learner centres. There is great need to integrate the use of technology   teaching adult learners in adult learning centres to align adult education programmes with current developments in the present real world, and to mainstream digital literacy into adult learner centres.