African Journal of Entrepreneurship and Innovations (AJeIN)

Assessment of the Effectiveness of Entrepreneurship Education in Tertiary Institutions in Edo State

Angela Obose Oriazowanlan — 2024-09-09

The tragedy of Nigerian Immigration Service recruitment exercise in 2014 raises doubt about the effectiveness of Entrepreneurship education earmark to abate the graduates’ unemployment challenges in Nigeria. This study therefore, investigated the effectiveness of entrepreneurship education earmarked for self-employment generation among tertiary school graduates in Edo State. It determined the extent to which graduates acquired appropriate entrepreneurial skills necessary for self-employment and how the skills facilitate their self-employment. Two research questions guided the study and one hypothesis was formulated. The descriptive survey research design was adopted. The study population comprised all the 40,333 graduates (2009/2010-2012/2013 Academic Sessions) from the target institutions (universities, polytechnics and colleges of education) and 450 respondents were selected using simple random sampling technique. A 20-item structured questionnaire was used as instrument for data collection. The instrument was validated by 4 experts from entrepreneurship, measurement and evaluation. It was equally tested for its reliability using the Cronbach Apha and a reliability value of 0.89 was realized. The data collected were analysed using frequency count and descriptive statistics of mean and standard deviation to answer the research questions and determine the homogeneity of respondents’ opinions while the formulated hypotheses were tested with t-test at 0.05 level of significance. The findings revealed among others that most of the graduates are still unemployed although they claimed to have acquired appropriate entrepreneurial skills from the school training experiences. It equally revealed that among those employed, only few are self-employed as against the expected. Against this backdrop it was recommended among others that entrepreneurial training should be practically oriented and more emphasis should be laid on students’ entrepreneurial intentions.

Key Words: Assessment, Effectiveness, Entrepreneurship Education, Tertiary Institutions, Edo State

Relationship between Bank Balance Inquiry and Customer Satisfaction in Tanzanian Commercial Banks: A Case Study of CRDB Bank, Singida

James Daniel Chindengwike — 2024-09-09

Maximizing customer satisfaction through mobile technology advancements has proven to be a significant challenge for Tanzanian commercial banks. Meeting customer requests is a business's top priority. Using CRDB Bank, Singida, as a case study, this study attempts to explore the association between bank balance queries and customer satisfaction in Tanzanian commercial banks. This study uses SPSS software to analyze data. Two approaches were used in the study, namely, binary logistic regression and theme analysis. A cross-sectional survey was used in the study technique to collect both quantitative and qualitative data. Qualitative information was obtained through interviews with CRDB management, while quantitative information from 100 CRDB-Singida consumers was obtained through a survey of a sample chosen using the Yamane formula. A conclusion is reached based on the facts after examining and discussing the anticipated outcomes of the survey and interview. According to the study, there is a strong correlation between bank balance queries and customer satisfaction. Based on findings demonstrating the impact of bank balance enquiries on customer satisfaction of commercial banks, particularly the CRDB-Singida branches, the study suggested to develop and introduce cutting-edge technology that would enable them to better encounter the demands and favorites of their users. Also, the study suggests, the commercial banks use bank balance inquiries in international mobile transactions.

Key Words: Bank Balance Inquiry, Customer Satisfaction, Commercial Banks

Start-ups expert systems development capability maturity model for developing countries

Wangai Njoroge Mambo — 2024-09-09

There is extreme scarcity of Artificial intelligence (AI) expertise in many developing countries (DCs). Expert systems (ESs) is one class of AI systems that can solve this problem by enabling novices’ and less skilled workers build their capabilities and upgrade their skills. DCs should start with small and simple ES development as required skills are available and they have fewer risks. Start-up firms are suitable for initiating creation of AI industry as they require less capital, are easier to create and run than larger firms. The ES start-up maturity model presented by study will guide setting up start-ups that build small and simple ESs then progressively in incremental steps moving to larger and more complex systems when they develop prerequisite capabilities. Design science research framework was used to create ES maturity model and descriptive evaluation to evaluate the model.

Key Words: capabilities, expert systems maturity model, developing countries, start-ups

When Automation Fails: A Sales Force Crisis at Coca Cola Kwanza Ltd, Tanzania

Angela Obose Oriazowanlan — 2024-10-31

Key Words: Assessment, Effectiveness, Entrepreneurship Education, Tertiary Institutions, Edo State