The Significance of Information and Communication Technology on Organizational Operations Effectiveness: Exploring the Banking Industry in Akure, Ondo State Nigeria

Abstract

This study investigates the impact of Information and Communication Technology (ICT) on the operation of an organization, using a descriptive survey design. The research focuses on how ICT influences various operational aspects such as efficiency, communication, decision-making, and service delivery. Data were collected through structured questionnaires administered to employees of Zenith Bank Plc, Akure Ondo State, Nigeria. Both quantitative and qualitative data were analyzed using descriptive and inferential statistics, including the Chi-Square test. The results reveal statistically significant relationships between ICT implementation and key organizational operations. Specifically, all three tested hypotheses showed strong associations, confirming that ICT contributes meaningfully to operational effectiveness. The findings suggest that ICT enhances productivity, improves internal processes, and supports better strategic decision-making. Based on these results, the study recommends that organizations invest in ICT infrastructure, provide continuous staff training, and integrate ICT into their strategic planning. These measures will ensure sustainable operational efficiency and long-term organizational success. The study concludes that ICT is not just a support tool, but a critical enabler of modern organizational performance.

Key Words: Information, Communication, Technology, Organizational Effectiveness