Start-ups expert systems development capability maturity model for developing countries

Abstract

There is extreme scarcity of Artificial intelligence (AI) expertise in many developing countries (DCs). Expert systems (ESs) is one class of AI systems that can solve this problem by enabling novices’ and less skilled workers build their capabilities and upgrade their skills. DCs should start with small and simple ES development as required skills are available and they have fewer risks. Start-up firms are suitable for initiating creation of AI industry as they require less capital, are easier to create and run than larger firms. The ES start-up maturity model presented by study will guide setting up start-ups that build small and simple ESs then progressively in incremental steps moving to larger and more complex systems when they develop prerequisite capabilities. Design science research framework was used to create ES maturity model and descriptive evaluation to evaluate the model.

Key Words: capabilities, expert systems maturity model, developing countries, start-ups