THE EFFECT OF INFORMATION QUALITY ON THE RELATIONSHIP BETWEEN CORPORATE INFORMATION TECHNOLOGY STRATEGY AND SERVICE DELIVERY OF STATE CORPORATIONS IN KENYA

Abstract

The study sought to establish the moderating effect of information quality on the relationship between corporate IT strategy and service delivery of state corporations in Kenya. The unit of analysis was 178 state corporations in Kenya. Descriptive methods were used to collect and analyze data on the study variables. Structured questionnaire was used to collect primary data while secondary data was collected from annual performance reports of the state corporations. Out of 178 targeted response only 120 positively responded making an adequate response rate of 67.4% for investigation. The analysis established that 68.2% of changes in service delivery were accounted for the changes in information quality, corporate IT strategy and interaction term. In conclusion this study found statistically significant effect of information quality on the relationship between corporate information Technology and service delivery of state corporations in Kenya. The findings of this study added to the body of knowledge in the area of service delivery of state corporations by emphasizing on information quality and corporate IT strategy. On the basis of these findings it is important that national government to develop appropriate policies to support corporate information quality that is embedded on new technologies to foster customized services for profitability and growth.

Keywords: Corporate Information Technology strategy, Information Quality, Service Delivery, State Corporations and Kenya: