IMPORTANCE OF SUPPLY CHAIN QUALITY MANAGEMENT, INFORMATION SHARING FOR IMPROVEMENT OF OPERATIONAL PERFORMANCE AMONG ORGANIZATIONS: A CONCEPTUAL REVIEW

Abstract

When supply chain management connects the supply end nodes , there is great need to move quality
inflows and outflows of materials, information and also financial transactions flawlessly. The problems of
poor quality could be attributed poor quality control, inexperienced expertise from the users and quality
assurance programmes, and therefore supply chain quality management concept is important in supply
chain management and operational performance of all organizations. Because quality management
supports the supply chains to achieve required performance, supply chain quality management (SCQM),
through a systems-based approach to performance improvement and information sharing , leverages
opportunities created by upstream and downstream linkages with suppliers and customers and helps
supply chain members to improve processes, services, products and work culture with focus on
generating sources of productivity and competitive differentiation to achieve total customer satisfaction
and operational performance too.
Key words: Supply Chain Quality Management; Information Sharing; Operational Performance.