THE EFFECT OF INFORMATION TECHNOLOGY GOVERNANCE ON THE RELATIONSHIP BETWEEN CORPORATE INFORMATION TECHNOLOGY STRATEGY AND SERVICE DELIVERY OF STATE CORPORATIONS IN KENYA

Abstract

The main objective of this study was to investigate the moderating effect of information
technology governance on the relationship between corporate IT strategy and service
delivery of state corporations in Kenya. To achieve this objective a hypothesis was
formulated: ITG has no moderating effect on the relationship between CITS and service
delivery of state corporations in Kenya. The Diffusion of Innovation Theory (DoI) and
Fourth Industrial Revolution Theory guided the conceptualization and contextualization of
the study. Descriptive cross-sectional research design was employed and primary data was
collected through administering structured questionnaire and secondary data on service
delivery was also collected from annual performance contract reports from 178 state
corporations in Kenya. Thus, a census survey was conducted in order to get complete
information from all participants in the population used to inclusively obtain better coverage
than sample surveys. Out of 178 respondents, 120 questionnaires were filled and retuned
thus making 67.4% response rate. The findings of the study found out that there is a
statistically significant effect of IT governance on the relationship between corporate IT
strategy and service delivery of state corporations in Kenya. This was well depicted by
69.8% variations in service delivery as explained by variations in corporate IT Target* ITG
level of implementation, monitoring and evaluation of ITG framework, existence of corporate
IT strategy, information on resource capability use, level of implementation of corporate IT
strategy, level of cascading of corporate IT strategy. The study findings of this investigation
can serve as a baseline to organizations that want to utilize corporate IT strategy and IT
governance as overarching tools in their operations for efficient services. Not only that but
also, the government through relevant ministries and other stakeholders who are key players
in the performance of state corporations can use the findings to develop appropriate policies
in regard to application of corporate IT governance strategies and service delivery
innovations to support customized services.
Key words: Information Technology Governance, Corporate Information Technology
Strategy, Service Delivery, State Corporations and Kenya.