EXAMINING THE COMBINED EFFECT OF PROCUREMENT GOVERNANCE, INTEGRATIVE SUPPLY CHAIN TECHNOLOGY AND PROCUREMENT PERFORMANCE ON SERVICE DELIVERY IN IN MINISTRIES, DEPARTMENTS AND AGENCIES IN KENYA

Abstract

The overall goal of the study was to examine the combined effect of procurement governance,
integrative supply chain technology and procurement performance on service delivery in
MDAs in Kenya.. To fulfill this goal, a conceptual model was developed based on previously
examined literature. A partial least squares structural equation modeling (PLS-SEM) model
that corresponded to the conceptual model was also created. This study adopted a descriptive
cross-sectional survey research design. To test the proposed relationship, a survey was done
and data collected. This study’s population included all public procuring institutions in
Kenya. A total of 157 questionnaires were issued. PLS-SEM was used to evaluate the
relationship proposed in the conceptual and SEM model of the study. A software with
graphical user interface for variance-based structural equation modeling (SEM) using the
partial least squares (PLS) path modeling method known as SmartPLS 3.3.3 software was
used in the analysis. The objective of the study was to examine the combined effect of
procurement governance, integrative supply chain technology and procurement performance
on service delivery in MDAs in Kenya. Results indicated that there is a relationship between
procurement governance and service delivery; that the relationship between procurement
governance and service delivery is mediated by procurement performance; that the
relationship between procurement governance and service delivery is not moderated by
integrative supply chain technology; that the effect of procurement governance, integrative
supply chain technology and procurement performance have a significant combined effect on
service delivery. Studying service delivery in public entities was limited to the fact that these
entities utilize public funds to provide those services. Further research is critical to find out
the characteristics of service delivery in the private sector. This will provide information
about decision making variables in that environment.

Keywords: Procurement Governance, Integrative Supply Chain Technologies, Procurement
Performance, Service Delivery, PLS-SEM