EFFECT OF INTEGRATIVE SUPPLY CHAIN TECHNOLOGY ON SERVICE DELIVERY IN MINISTRIES, DEPARTMENTS AND AGENCIES IN KENYA

Abstract

The overall goal of the study was to Effect of integrative supply chain technology on service
delivery in Ministries, Departments and Agencies in Kenya. To fulfill this goal, a conceptual
model was developed based on previously examined literature. A partial least squares
structural equation modeling (PLS-SEM) model that corresponded to the conceptual model
was also created. This study adopted a descriptive cross-sectional survey research design. To
test the proposed relationship, a survey was done and data collected. This study’s population
included all public procuring institutions in Kenya. A total of 157 questionnaires were issued.
PLS-SEM was used to evaluate the relationship proposed in the conceptual and SEM model
of the study. A software with graphical user interface for variance-based structural equation
modeling (SEM) using the partial least squares (PLS) path modeling method known as
SmartPLS 3.3.3 software was used in the analysis. The objective of the study was to Effect of
integrative supply chain technology on service delivery in Ministries, Departments and
Agencies In Kenya. Therefore, in order to enhance service delivery, organizations should
purposefully manage use of integrative supply chain technology on service delivery to
enhance accountability and transparency. Studying service delivery in public entities was
limited to the fact that these entities utilize public funds to provide those services. Further
research is critical to find out the characteristics of service delivery in the private sector.
This will provide information about decision making variables in that environment.
Keywords: Procurement Governance, Integrative Supply Chain Technologies, Procurement
Performance, Service Delivery, PLS-SEM