Enterprise Resource Planning Systems and Organizational Sustainability of Major Retail Supermarkets in Nairobi City County, Kenya

Abstract

Operationally driven ERP modules can directly influence organizational sustainability goals, such as reducing waste, improving efficiency, and engaging stakeholders, and these are especially crucial in retail and supply-chain-heavy organizations. The study’s objectives were: to identify the level of ERP systems utilization, and to establish the influence of the ERP systems on organizational sustainability of major supermarkets in Nairobi City County, Kenya. Descriptive research design was employed and primary data was collected. A census was conducted. Descriptive and inferential statistics were used to analyze data. The ERP systems was operationalized by four ERP modules, procurement management, quality management, sales and distribution management, inventory and material management, and customer relationship management. Organizational sustainability was measured by economic, social, and environmental sustainability. From the findings, all the ERP modules were utilized from moderate to a great extent. The results indicated a statistically significant positive effect of the ERP systems on organizational sustainability. The study recommends implementation of ERP systems for greater organizational sustainability.

Keywords:       Enterprise Resource Planning Systems, Organizational Sustainability, Major Retail Supermarkets, Kenya